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Verification of Identity (VOI) Explained: Why you need to prove who you are before settlement.

Picture of Lindel Enticott Lindel Enticott Updated on November 10, 2025

Victoria Buying Selling Settlement Verification of Identity

Verification of Identity (VOI) Explained: Why you need to prove who you are before settlement.

Before your property can settle, whether you're buying or selling, you’ll need to complete something called Verification of Identity (VOI). It’s not just a formality. It’s a legal requirement designed to protect your ownership and stop fraud before it starts.

This article walks through what VOI is, why it matters, and how to complete it quickly and confidently with Prepared.

What is VOI?

Verification of Identity confirms that you are who you say you are. It’s required by law for all parties in a property transaction, buyers, sellers, and even attorneys acting under power of attorney.

Your VOI must be completed before key documents like the Transfer of Land or mortgage discharge can be signed. If it’s not done, settlement can’t happen.

Why VOI matters

For sellers:

VOI is needed to transfer ownership to the buyer
If you have a mortgage, it’s also needed to discharge your loan
Leaving it too late can delay settlement and delay your funds

For buyers:

VOI is required to register the title in your name
It’s also required for your lender to fund your mortgage
Delays in VOI can delay your finance and risk missing settlement

When should I do my VOI?

As soon as possible after signing the contract. Your solicitor or conveyancer can’t sign documents or prepare settlement until VOI is complete. It will remain valid for 2 years with your legal representative.

How do I complete VOI?

There are three main ways to complete your Verification of Identity:

Online / Remote Platforms: Use trusted digital services like IDSecure or WebVOI. We’ll guide you through setup and submission.
At Australia Post: Visit a participating outlet and complete VOI with your ID and your solicitors unique VOI form. HOW TO DO VOI AT AUSTRALIA POST
In person with your solicitor or conveyancer

What ID documents do I Need?

Aim for the highest available combination from the categories set by ARNECC (Australia’s regulatory body). Common combinations include:

Passport PLUS Drivers Licence or government proof of age card
Immicard PLUS Drivers Licence or government proof of age card
Passport PLUS Birth Certificate PLUS Medicare or Centerlink/DVA card
Drivers Licence PLUS Birth Certificate PLUS Medicare card

Name changes? This is common, but you’ll need to supply evidence (e.g. marriage certificate) if your current ID is in a different name from your contract or title.

Common FAQs from clients

Q: I did VOI for my bank already, can I skip it?
A: No. Your solicitor must complete a separate VOI. We can’t rely on your lender’s ID check.

Q: Can I reuse a VOI I did last year?
A: Possibly. VOI is valid for up to 2 years for your representative, we will need to verify that the prior VOI still complies with legal standards.

Q: What if I don’t have enough ID?
A: Speak to us early. We’ll help you explore options, including applying for identity documents or using alternative methods.

Our Advice: Don’t Wait

VOI might seem like a small step, but it underpins your entire transaction. Delaying VOI can delay settlement, and it is avoidable with proper preparation. At Prepared, we make VOI simple, fast, and fully compliant. Talk to us about the easiest way to complete your ID check and keep your settlement on track.

The information is general in nature and does not constitute legal advice. If you are buying or selling, please contact us to request legal advice.

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Verification of Identity (VOI) Explained: Why you need to prove who you are before settlement.

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