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WARRANTY, RETURNS & REFUNDS

Warranty, Returns & Refunds

If you are not satisfied with your Prepared products or have changed your mind, you can return them within 30 days of delivery for a full refund (excluding shipping fees). 

Please email us at hello@prepared.com.au to organise a return. 

Return shipping to Prepared’s warehouse is to be arranged and paid for by the customer. Returns will not be accepted outside of the 30-day period.

To be eligible for a return you must be a full paying customer. If you did not purchase the product, you are not eligible for a refund. A receipt or proof of purchase is also required. Goods must be returned in the original packaging. Returns will not be accepted if the product has been used.

 

WARRANTY

Prepared guarantees any stainless steel product that we sell to be free from defects in material, construction or workmanship under normal use and following our care instructions. This excludes damage caused by misuse or accident. The warranty extends only to the product’s original purchaser. Chips in the knife blades, broken knife tips, discoloration from food and rust spots are not covered. Knife chips and broken knife tips can often be repaired by re-sharpening.

The following are excluded from the warranty:
- Damage caused from misuse, improper use or accident.
- Misuse cutting hard substances such as frozen foods, bones, hard nuts, hard cheese etc.
- Improper use using item as a screwdriver, can or bottle opener, etc.
- Accident dropping knife on the floor or hitting against other hard surfaces.
- Rust and discolouration stemming from inadequate after care

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

How do I process a warranty claim?

Prepare will, at its discretion, repair or replace at no charge, unsatisfactory products. To make a warranty claim, please email us at hello@prepared.com.au with details of the faults you are experiencing, photos of the products and your original order number.

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