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We've tried to answer most questions below. If you still need help, please contact us directly.
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FAQ

What is Prepared?

We create meticulously crafted kitchenware for everyday cooks. With emphasis on design and quality, our high performing products are sure to be a stylish addition to any kitchen.

What payment methods do you accept?

We accept Visa, Mastercard and American Express. We also accept PayPal, Apple Pay and Afterpay.

How can I contact Prepared?

We’d love to hear from you. You can send any questions or thoughts to us at hello@prepared.com.au.

Why are your products so much more affordable compared to other brands?

Although Prepared products are designed and made custom to our specifications, we sell and ship to you directly. Cutting out the middleman, thus saving a lot of costs that we are able to invest into quality and pass onto our customers.

Delivery

What addresses do you deliver to?

We deliver to all addresses Australia-wide serviced by Australia Post. All deliveries are to street level only.

Do you deliver internationally?

We currently do not offer international delivery. 

When will my order be dispatched?

Once your order has been placed through the website, you will receive an order confirmation via email. Our dispatch team will pick and pack your order as soon as possible. Orders are dispatched next business day.

How long will my delivery take?

We ship all orders using the Australia Post network. Delivery times are typically 2-3 days to capital cities and 3-4 days to regional areas.

How much does shipping cost?

Standard shipping on orders less than $100 are at a flat rate of $8.50, and we offer free standard shipping on all orders over $100.

We can also arrange express delivery at an additional cost of $12.50.

Warranty & Returns

How do I return a product?

Do not run our knives (or any high quality kitchen knife) through the dishwasher, as this can dull or even damage the knife blades and handles. Simply wash and dry after each use, and you won’t have any problems with your Prepared knife.

What warranty do you offer?

Prepared guarantees any stainless steel product that we sell to be free from defects in material, construction or workmanship under normal use and following our care instructions. This excludes damage caused by misuse or accident. The warranty extends only to the product’s original purchaser. Chips in the knife blades, broken knife tips, discolouration from food and rust spots are not covered. Knife chips and broken knife tips can often be repaired by re-sharpening.

The following are excluded from the warranty:
- Damage caused from misuse, improper use or accident.
- Misuse of cutting hard substances such as frozen foods, bones, etc.
- Improper use of knife as a screwdriver, can or bottle opener, etc.
- Accidental dropping of knife on the floor or hitting against other hard surfaces.
- Rust and discoloration stemming from inadequate after care.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

How do I process a warranty claim?

Prepare will, at its discretion, repair or replace at no charge, unsatisfactory products. To make a warranty claim, please email us at hello@prepared.com.au with details of the faults you are experiencing, photos of the products and your original order number.

Care & Maintenance

Can I put my Prepared products in the dishwasher?

Do not run our knives (or any high quality kitchen knife) through the dishwasher, as this can dull or even damage your knife. Just give them a quick rinse and dry them off after each use.

How often should I sharpen my knife?

Our knives are made of a quality high carbon steel, and should hold its razor sharp edge quite well. So it depends how often you use it and what you’re using it to cut, an easy-to-use sharpener will keep the blade edge well maintained. We recommend getting your knives professionally sharpened once a year.

Product & Technical

What kind of steel is used for your knives?

All our knife blades are made with premium AICHI AUS-10 steel imported from Japan. Chosen specifically for its high carbon content, all our blades are nitrogen-treated to a Rockwell hardness of 60 (+/-1), ensuring it will hold a sharper, longer lasting blade edge.

How should I store my knives?

The most important thing to remember is to never store knives unprotected in a draw. This is not only to protect the knife itself, but anyone who reaches into the draw. All of our knives come with a high quality sheath that will act as a guard for the blades, but magnetic strips, knife blocks and knife trays are all ways you can store your Prepared knives, just choose one that works best for you.

Quality Materials

Cookware direct from the manufacturer to you, without a middleman mark-up.

Thoughtful Design

Cookware direct from the manufacturer to you, without a middleman mark-up.

Honest Prices

Cookware direct from the manufacturer to you, without retail mark-ups.

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